MLS FlexTips: Clients Who Are Not Receiving Your FlexMLS Email

We here at the MLS Help Desk have noticed an increasing volume of calls where the issue has been clients reporting to the agents they are not receiving emails from FlexMLS. We have found the resolution to the vast majority of these calls have been spam filters on the client side of the email. Because we regularly have a great number of emails being sent out of FlexMLS, both manually and automatically, we are most often seen as spam; thus various ISP's and email programs block our emails, because they are seen as spam. If you have a client that is experiencing this, have them add the address realestate@mlswis.com to either their address book and/or their Allow/Safe list (the options depend upon what service or email program they are using). This normally earmarks us as 'safe' and the emails are allowed through. Also, ask them if they have a Junk Mail folder. If so, tell them to check in there for our 'lost' emails. Some services will route these 'questionable' emails into that folder instead of blocking or deleting them, so you have a choice on what can stay and what goes.

Contact the MLS Helpline with additional questions at (414) 778-5450.

http://www.metromls.com

http://www.mlswis.com

Sincerely,
Multiple Listing Service, Inc.
(414) 778-5450