This past Monday was the beginning of the process of delivering notices to agents regarding unread automatic e-mail events. This feature was implemented to assist agents in managing their Contacts with automatic e-mail events.
The key parts of this process are:
- Notice to Agent of Unread E-mails – Each Monday, an e-mail will be sent to each user with “unread” (never clicked in the last 90 days) automatic e-mail events to let them know their clients are not looking at their e-mails and that action will be needed to continue sending them. The e-mail notice provides a link to a report in the system (Automatic E-mails page) that will show all the events about to expire and allow the user to extend an event. If the user does not extend an event, it will expire automatically (not delete it).
- Expiration of Events – Expiration does not delete the event; it just deactivates (stops sending) it. The user may extend the event even after expiration has occured.
- Extending Events - If an event is expired or is about to expire, the user may extend the event from the Contact Management page, Contact Summary Report, Saved Searches page, or the Automatic Emails page.
For more details on this feature, please see the Automatic E-Mail Events user guide.
Any questions, please call the Help Desk at 414.778.5450.
Or e-mail email@example.com. You may also follow our updates at http://twitter.com/metromls.