How to Fix Bounced E-mail’s From FlexMLS

  1. Search for e-mail address in Contact Management using the Search box.You will only be able to search for the primary (first) e-mail address you have entered in for a contact in their database entry. To search for secondary e-mail addresses see the Contact Summary knowledgebase article.
  2. Verify that you have the correct e-mail address for your contact. If the e-mail address is wrong edit your contact by clicking on the Edit Contact Button and correct the wrong e-mail address and then click the Save Changes button on the bottom of the screen.
  3. Send a manual e-mail to verify that you do in fact have a working e-mail address.
  4. Go to My Sent E-mails and resend the links of listings that you want to your contact to receive.

If you no longer want to have subscriptions sent to this contact but keep your search and information for your contact, you have to delete the Event in the Subscription section of the Searches/Subscriptions tab for your contact in Contact Management.

If you no longer want to keep anything for the contact, Remove the Contact in Contact Mangement. See Remove Contact in Contact Management knowledgebase article.

Bounced E-mail Codes

When you receive a bounced/returned e-mail, best practice is to first verify that you have a correct valid e-mail address for your contact. If you verified that the e-mail address that you are sending to is correct, look for a code in the Diagnostic information for administrators: section of the bounced e-mail. The code will have a 3 digit number separated by a period.

Example: 5.x.x (x’s represent a number). After you have found the code look at the section below and see what needs to be done to fix the problem. The below section has the codes that MLS see’s frequently. If other codes appear, please contact your e-mail admin. for support. Below are codes that we see frequently with an explantion of the code.

4.4.7
This code typically indicates an issue on the receiving server. Verify the validity of the recipient address, and verify that the receiving server is configured to receive messages correctly. You may have to reduce the number of recipients that you are sending the e-mail to. If you resend the message, it is placed in the queue again. If the receiving server is on line, the message is delivered.

5.0.0
Verify that the recipient e-mail address is correct, and resend the message. Could also be a mail routing problem at the recipient’s company or e-mail service provider.

5.1.1
The recipient e-mail address does not exist, is incorrect or has been removed. Verify that you have the correct e-mail address and resend the message.

5.1.3
The recipient e-mail address does not exist, is incorrect or has been removed. Verify that you have the correct e-mail address and resend the message.

5.1.6
Part of the e-mail’s destination address is missing or incorrect. Ex: .con instead of .com

5.2.1
Local mail is refused because the message is too big. Resend e-mail as text version.

5.2.2
The recipient’s mailbox is over its storage limit. Recipient must first clean up or remove e-mail messages before they can receive mail.

5.3.0
This is a routing issue on the server on the recipient’s e-mail server.

5.3.5
This is an e-mail account configuration problem on the server that the recipient receives e-mail from.

5.5.0
The recipients e-mail server does not accept the type of e-mail being sent. Have the recipient contact their e-mail service provider for proper configuration.
5.5.2
The recipients e-mail server does not accept the type of e-mail being sent. Have the recipient contact their e-mail service provider for proper configuration.

5.7.1
The recipients e-mail account has restrictions set on it. They need to have their account configured to accept e-mails from the flexmls system.

NOTE:

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